Single or divorced woman alone missing a boyfriendAny agreement between two parties begins with the rosy optimism that the good times will last forever. In the world of technology licensing and development, however, we know this is rarely the case. While this blog has previously considered data security oversight by the board of directors of the company, it is also important for a company’s legal and procurement teams to establish a plan for the security, use, and transition of its data throughout the contracting process. These issues are particularly important in highly regulated industries such as healthcare and financial services. Continue Reading After the Love Has Gone: Anticipating Data Issues in Your Contract Process

moneyiStock_000013572185_LargeI’m here at RabbitHole, Inc., talking with the company’s Manager of Money in his office, which is buried in the Facilities Department, down in the building’s basement. I’m interviewing him to get a better sense of how RabbitHole manages money as a corporate asset.

Pardon my asking, but how much money does RabbitHole have?

“Frankly, no one knows – we don’t really keep track of that. We have boxes of paper currency stored off-site, but as for ‘active’ money, our employees keep that pretty much wherever they choose – in the network money systems, in their individual offices, in mobile wallets, and probably some stashed at home.”

But isn’t that your job? I mean, your title is “Manager of Money,” right?  Continue Reading What if companies treated their money like their information?

plumberiStock_000045982828_LargeWhile data breaches have become a common occurrence, the epic breach of the Office of Personal Management (“OPM”) records stands out for many reasons. The hackers obtained PII on at least 21.5 million people and accessed highly confidential background check and security clearance information, including personal details such as fingerprint data and financial history. But what is most shocking is that the federal government was aware of security flaws within OPM’s computer system for years before the breach, yet never addressed those vulnerabilities. Continue Reading Failing to fix is fixing to fail (or get hacked)

baseballiStock_000060716458_LargeYogi Berra will be missed, but his wisdom will endure. Who else could have observed “No one goes there nowadays. It’s too crowded”? The information governance equivalent is “No one has information anymore. There’s too much of it.” In the last decade we have witnessed the systemic utilitization of computing power. Data used to be housed predominantly within a company’s own systems, but now, through remote storage, SaaS, PaaS, and other cloud solutions, more and more information is hosted by third-party providers. Also, as marketplace forces compel organizations to leverage or outsource functions that used to reside internally, operational service providers increasingly create, receive, maintain, and process information on the organization’s behalf.

It follows that information governance (the organization’s approach to satisfying information compliance and controlling information risk while maximizing information value) can no longer simply be an internally-focused exercise. IG “has come to a fork in the road, and must take it.” Service provider selection, contracting, and oversight are now primary vehicles of information governance – because when it comes to governing your organization’s information, “the future ain’t what it used to be.” Continue Reading 90% of information governance is half contracting

Social Network Social Media Office Desk Workplace ConceptOld-school company intranets are like soooo boring. Why not juice things up? Sure, we’ll keep the one-directional content (employee policies, company announcements, etc.), but let’s add a dynamic platform for employee interactive training modules, capturing employee responses and quiz results. Why stop there – how about a message board for employees, to turn dull company communications into an energized conversation? And in today’s mobile world, shouldn’t we enable remote access from anywhere our employees happen to be, 24/7? What could possibly go wrong?

Well … a whole lot will go wrong, unless the company first applies an information governance perspective. So let’s ask a few questions to explore what information risks and compliance issues are at play. Continue Reading IG perspective: adding social media to workplace websites

Computer media and internet communication conceptThe U.S. Department of Education is urging institutions to include privacy protections that reach beyond the Family Educational Rights and Privacy Act (FERPA) in contracts with app and other online educational service providers. Guidance from the Department’s Privacy Technical Assistance Center (including model contract terms and a basic employee training video) provides insight on Department expectations when third parties have access to student data online. Continue Reading