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Anokhy Desai

Anokhy is a privacy and cybersecurity attorney who recognizes that even the strongest defenses leave businesses exposed to risk. Guided by that understanding, she helps clients identify gaps in their data privacy and cybersecurity programs, strengthen compliance, and navigate emerging requirements with confidence.

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Customer loyalty program concept in e-commerce for customer engagement. Man holding phone displaying earning points after purchasing online.

Key point: Whether your business runs a retail loyalty program, a restaurant rewards app, a software referral campaign, or an online sweepstakes, these programs often collect customer information, and that can trigger real privacy compliance obligations that are easy to overlook.

The Rules Vary by Program. Privacy Obligations Do Not.

Online promotional activities frequently involve the collection, use, and sharing of consumer personal information, and data privacy laws play an important role across all of them. Examples:

  • A retailer runs a points-based loyalty program which collects purchase history and behavioral data.
  • A company with a household brand name runs a sweepstakes and collects contact information for prize fulfillment.
  • A manufacturer offers mail-in rebates and collects names, addresses, and receipts to provide the rebates.
  • A mobile app runs a referral campaign and collects device identifiers and app usage data.
  • A sports betting app runs an advertising campaign to attract participants and inadvertently collects personal information from middle school kids who like sports.

All these instances trigger compliance obligations—even if the activities feel informal or low-risk.

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Key point: 2026 may be a pivotal year for organizations to monitor cyber incident reporting requirements—the voluntary sharing allowed under CISA 2015 remains available, but only through September, and regulations delineating who and how mandatory reporting requirements are managed under CIRCIA are coming.

In October 2023, California passed the Delete Act, which, in addition to requiring data brokers to register with the state, directed Cal Privacy (f/k/a the California Privacy Protection Agency or CPPA) to create a data deletion software tool by January 1, 2026. This deletion software tool, now called the Delete Request and Opt-Out Platform (DROP), allows California residents to submit a single request to require all registered data brokers to 1) delete their personal information, and 2) stop selling or sharing that information through one verified, government‑administered process, rather than contacting hundreds of companies individually.