Having no need to brandish bandanas to obscure identity or firearms to force entry, cyber bandits, in a sophisticated and well-orchestrated robbery, waltzed into the IT vaults of Anthem, the second-largest U.S. health insurer, and walked off with personally identifiable information on about 80 million current and former members, a population that comprises Anthem customers,…

Some old problems never seem to go away. Email retention remains an obstinate dilemma for far too many organizations. Volumes continue to mount, with business email totaling 109 billion messages every day, and forecasted growth of 7 percent each year. Email archives and cloud email solutions address the symptom of overburdened servers, but these strategies do nothing to tackle the core problem, which is too much email, kept too long. And the cost of email retention outstrips the cost of email storage, in large part due to e-discovery expense in future litigation.

The cold, hard truth is that the persistent problem of email volume will not be solved with technology alone. What’s needed, and frankly overdue, is a bit more organizational discipline and direction on email retention. 

The U.S. Department of Education is urging institutions to include privacy protections that reach beyond the Family Educational Rights and Privacy Act (FERPA) in contracts with app and other online educational service providers. Guidance from the Department’s Privacy Technical Assistance Center (including model contract terms and a basic employee training video) provides insight on…